To ensure a fun, secure, and healthy environment for all our furry guests, we ask pet owners to follow these guidelines when boarding or enrolling their pets in daycare.

1. Vaccinations & Health

• All pets must be up to date on vaccinations, including rabies, distemper, parvovirus, and any others required by local regulations.
• Pets must be free of contagious illnesses, parasites, and flea/tick infestations.
• A recent health check or vet certificate may be required before your pet’s stay.

2. Medications & Special Needs

• If your pet requires medication, please provide detailed instructions for dosage and administration.
• Inform us of any allergies, chronic conditions, or special needs to ensure proper care.

3. Behaviour & Temperament

• Pets should be socialized and comfortable around other animals.
• Aggressive or overly anxious pets must be discussed with staff prior to boarding to determine the best care approach.
• Notify us of any behavioural triggers or sensitivities.
• Make sure any female pets are not on heat

4. Food & Diet

• We provide clean bowls and fresh water for all pets.
• Please inform us of your pet’s dietary needs, including any special food, treats, or feeding schedule.
• Avoid sending human food or unapproved treats, as they may cause health issues.

5. Belongings & Comfort Items

• You may bring favourite toys, blankets, or bedding to help your pet feel at home.
• Ensure all items are clearly labelled with your pet’s name.
• We are not responsible for damaged or lost personal items, but we will always handle them with care.

6. Check-In & Check-Out

• Arrive on time for drop-off and pick-up to help your pet settle in and leave comfortably.
• Provide emergency contact information and instructions in case we need to reach you.

7. Emergency Procedures

• In the event of illness or injury, our trained staff will contact you immediately and seek veterinary care if necessary.
• All emergency procedures are carried out with your pet’s safety and comfort as our priority.

8. Supervised Play & Environment

• Pets are monitored at all times during play, rest, and feeding.
• We maintain a clean, secure, and hazard-free environment for all guests.
• Separate areas are available for pets that prefer quiet time or need isolation.

9. Owner Responsibility

• Ensure your pet is healthy, fed, and ready for their stay.
• Provide accurate information about your pet’s behaviour, health, and needs.
• Notify us of any changes in your pet’s health or routine.

By following these guidelines, you help us provide a safe, enjoyable, and stress-free experience for your pet.